1 Privacy Policy

This Privacy Policy applies to the services offered by Mediaproxy. Personal information is important. Mediaproxy is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Mediaproxy will only collect and use personal information as set out below.

1.1 Collecting personal information

Mediaproxy will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.

When a product is purchased or through marketing activities (online, in a store, over the telephone etc.), personal information may be requested (such as name and address) in order to service product, provide upgrades or updated information, and advise of other Mediaproxy products, which may be of interest. No one is obligated to provide personal information. However, failure to do so may result in Mediaproxy being unable to sell you products and/or provide certain services including after sales services.

Mediaproxy's policy for collecting personal information from children under the age of 16 is to seek the permission of a parent or guardian for the collection of this information. Individuals have the following rights and explanations of each: the right to be forgotten, the right of access by an individual, the right to erasure, the right to restriction of processing and the right to data portability.

Individuals have the following rights and explanations of each: the right to be forgotten, the right of access by an individual, the right to erasure, the right to restriction of processing and the right to data portability.

We may share your personal information within the wider Xenon Technology Group (xtg.com.au). In limited situations, we work with third parties and provide limited data to assist them to provide services. For example, we share information with a third-party to help resolving technical issues that are customer specific. Where we do share information with third-parties, we require that there are contracts in place that only allow use and disclosure of personal information to provide the service and that protect your personal information in accordance with the Privacy Act 1988.

1.2 Use of cookies

Cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. Mediaproxy uses cookies to make use of the web site and services as convenient as possible. Cookies do not themselves personally identify users, although they do identify a user's browser. Cookies allow Mediaproxy to monitor the items an individual may want to purchase as they move through the site, and records how many people are using the different parts of the site. It is possible to set the browser to refuse cookies, however, this may limit the services provided by Mediaproxy's web site.

1.3 Using and disclosing your personal information

Personal Information will be used for the following primary purpose:

  • To fulfil obligations under any sale and purchase contract and/or any other contract between the individual and Mediaproxy.
  • To render services related to Mediaproxy business such as warranty or after sales services.
  • To provide information about products, service and/or special offers.
  • To obtain opinions or comments about products and/or services.
  • To record statistical data for marketing analysis.

For the purpose described above, information may be shared with Mediaproxy associated either in Australia or overseas. Also, in order to operate the web site or deliver a service, personal information may also be shared with a service provider, a non-Mediaproxy company.

Mediaproxy recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposed without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Mediaproxy, or any member of the public, or to lessen a serious threat to a person's health or safety.

1.4 Contact by Mediaproxy

Mediaproxy may contact individuals using the information which was provided in order to:

  • Provide information that may be of interest about upgrades, new Mediaproxy products, special offers and other matters that may be of interest.
  • To send newsletters.

1.5 Individual's right of access

Individuals have the right to review the information that may be recorded on the Mediaproxy database. Information may be reviewed by contacting info@mediaproxy.com to release details of any information stored on file.

1.6 Storage and security of personal information

Mediaproxy will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers that are protected in controlled facilities. In some cases, these facilities may be overseas. Mediaproxy employees and data processors are obliged to respect the confidentiality of any personal information held by Mediaproxy. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. Mediaproxy will not be held responsible for events arising from unauthorised access to personal information.

1.7 Mediaproxy and links to other web sites

Mediaproxy provides links to web sites outside of the Mediaproxy site. These linked sites are not under the control of Mediaproxy, and Mediaproxy is not responsible for the conduct of companies Mediaproxy web site.

1.8 Problems or queries

Queries relating to the Privacy Policy, or any problems or complaints may be directed to info@mediaproxy.com.

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